Plans & billing

Your organization is on one of two self-serve plans. You change plans from Organization → Edit → Subscription, which is available to anyone with permission to configure the organization.

Plans

	Free	Team
Active users	A small fixed number	The number of seats you buy
Price	Free	Per seat, per month
Skills, Meetings, reporting	Included, at lower limits	Included, at higher limits

The Organization page shows the seats you are using out of the seats you have, and so does the Subscription tab. The current per-seat price is shown in the checkout, and in Manage billing.

Larger organizations with procurement, security review, or invoicing requirements are on an Enterprise agreement instead. Contact us and we will set that up for you.

Try Team free

A new organization can run the full Team plan free for a trial period. The Subscription tab tells you how long the trial runs and offers the button to start it.

Starting the trial goes through the same checkout as buying: you choose how many seats you want and enter a card, and nothing is charged today. You get the whole Team plan for the seats you chose, so you can try it with a real team.

Go to Organization → Edit → Subscription and choose the button to start the trial.
Choose your seats and enter your payment details in the checkout that opens. The form is served by Stripe, our payment processor, so card details go straight to Stripe and are never stored by Admire.
The tab confirms the trial and shows the date it ends. This usually takes a few seconds.

When the trial ends, the card is charged for the seats you chose and the organization continues on Team. Stripe emails you before that happens.

To stop before then, open Manage billing and cancel. You keep Team until the trial end date and are not charged. After that the organization returns to the Free plan, and any users beyond the Free limit are disabled.

The trial is available once per organization.

Upgrade to Team

Go to Organization → Edit → Subscription.
Choose Upgrade to Team.
Enter your payment details in the checkout that opens. The form is served by Stripe, our payment processor, so card details go straight to Stripe and are never stored by Admire.
Once the payment goes through, the tab confirms your plan and shows the renewal date. This usually takes a few seconds.

Team is billed per seat, per month. A seat is taken by an active person in your organization, owners and admins included. People you have disabled do not take a seat, and neither do staff records that are not yet linked to a real account.

The checkout starts at five seats, or at the number of people you already have if that is more. You can add seats there, and change the number later in Manage billing.

The Organization page and the Subscription tab both show how many seats you are using out of the seats you have.

Add a seat

You buy seats through Manage billing, which opens the Stripe customer portal. Change the quantity there and the new limit applies in Admire within a few seconds.

If you hit your limit while inviting someone, the Staff page offers Add a seat, which opens the same portal.

Changing the quantity mid-month does not create an immediate charge. The difference is prorated and appears as an adjustment on your next monthly invoice.

Manage billing

On the Team plan, Manage billing opens the Stripe customer portal, where you manage your payment details, your billing address and tax details, your invoices, the number of seats, and the subscription itself. You return to Admire when you are finished.

If a payment fails

A failed payment does not cut off access straight away. Stripe retries the charge over the following days and emails your billing contact. Update the card in Manage billing and the retry clears it. Access only changes if the retries are exhausted.